- 45%
Faster dispute cycle times
- 50%
Reduction in manual evidence gathering
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Policy-aligned representment accuracy
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Complete network and regulatory readiness
Current dispute operations cannot meet rigid network SLAs
Payment networks enforce strict 7-to-30-day response windows. Any lapse triggers instant liability reassignment and direct financial loss. Point solutions speed isolated tasks but cannot coordinate the complete dispute lifecycle.
Fragmented automation:
Point solutions, such as forms, chatbots, and rules engines, handle isolated tasks but fail to orchestrate end-to-end resolution.
Financial leakage:
Rising chargeback volumes and missed timelines create systematic institutional revenue loss.
Evidence inconsistency:
Non-standardized evidence packs and timeline violations trigger network penalties.
Coordinate end-to-end dispute resolution without Technical Debt
Our platform integrates directly with your core banking systems to orchestrate the complete dispute lifecycle. It maintains strict human oversight and generates definitive audit trails for every agent decision.
Dispute copilot agent:
Replaces fragmented customer calls with a unified portal for raising claims and tracking real-time updates.
Evidence intelligence agent:
Eliminates manual document searches by automatically extracting and formatting transaction evidence.
Analytics and governance agent:
Provides clear reason codes and audit trails so teams understand every decision rationale.
Analytics dashboard:
Reveals structural revenue leakage patterns to optimize institutional dispute strategy.
Proactively recover revenue and control Dispute Outcomes
Our agentic dispute orchestration hub neutralizes unwarranted chargebacks and missed SLA penalties. Your institution gains precise operational control over the entire dispute lifecycle.
Automated evidence retrieval
Operations teams meet network deadlines using instant transaction data extraction.
Policy-aligned accuracy
Adjudicators apply consistent decision-making through standardized representment templates.
Real-time customer updates
Service teams automatically communicate transparent status changes and resolution rationales.
Complete auditability
Compliance officers access definitive reason codes that satisfy network and regulatory demands.
Stop revenue leakage from missed dispute SLAs
About us
Opus is a trusted engineering partner to payment providers, banks and fintechs navigating change in a real-time, digital-first world.
Our promise is simple: Business Value Acceleration. Realization. Maximization.
We deliver on this promise through the Opus trifecta-a domain-native engineering skillset, a value-creation mindset, and an Al augmented toolset that drives business agility.
From MVP (Minimum Viable Product) to MPT (Maximum Possible Transformation), Opus turns engineering into business advantage.