Fraud investigation operations are overwhelmed
Rising volumes of fraud, AML, and dispute alerts constantly strain operational bandwidth. Regulators demand faster, fully auditable case handling, yet manual processes throttle your operational speed and expose you to risk.
Manual overload:
Deploying point AI solutions for classification or summarization fails to deliver coordinated autonomous execution. Investigators are still required to stitch context across fragmented systems. This severely slows decision cycles and directly delays regulatory submissions.
Rising volumes:
Escalating alert volumes collide with limited automation and weak routing logic. Coupled with poor observability, this creates massive case backlogs and leads to inconsistent decisions across your investigation teams.
Compliance pressure:
FinCEN mandates U.S. banks to file Suspicious Activity Reports within 30 days of detection, but manual investigations routinely exceed this window. The OCC requires strict Bank Secrecy Act adherence. Relying on incomplete or non-defensible audit trails directly exposes your institution to severe regulatory penalties.
Intelligent agent orchestration for end-to-end Case Handling
Our intelligent fraud orchestration workbench deploys a synchronized team of four specialized AI agents to streamline end-to-end case handling. The platform automatically gathers fragmented data, assigns cases by risk, and recommends clear next steps. It integrates easily via event-based triggers, keeping your team in control of critical decisions while maintaining a fully defensible audit trail.
Intake agent:
Enriches incoming alerts so investigators receive validated case summaries without manual data gathering.
Routing and prioritization agent:
Applies rules, patterns, and risk scores to assign cases dynamically, improving queue management and optimizes resource allocation.
Investigation agent:
Runs standardized playbooks, tests hypotheses, and produces clear recommendations to reduce manual analytical effort.
Correspondence and audit agent:
Handles communications, message storage, and logging to ensure strict auditability and reduce operational risk.
Agent-enabled capabilities for Proactive Fraud Control
Our orchestration platform delivers immediate operational control over complex vulnerabilities, including velocity fraud, organized card testing, account takeovers, high-risk BINs, and geolocation anomalies. By synchronizing specialized AI agents, your institution unlocks critical new capabilities.
Proactive risk management
Empower your case managers to act on high-risk alerts in near real-time, guided by highly accurate investigations and AI-recommended next-best actions.
Dynamic resource optimization
Automatically route and prioritize cases based on exact complexity and the confidence level of the AI’s decision-making.
Efficient stakeholder collaboration
Securely engage with internal and external stakeholders to ensure the timely exchange of necessary documents and expedite case resolution.
Intuitive management dashboards
Provide your leadership team with a consolidated, real-time view to monitor case statistics and overall operational health.
Transform your fraud operations
About us
Opus is a trusted engineering partner to payment providers, banks and fintechs navigating change in a real-time, digital-first world.
Our promise is simple: Business Value Acceleration. Realization. Maximization.
We deliver on this promise through the Opus trifecta-a domain-native engineering skillset, a value-creation mindset, and an Al augmented toolset that drives business agility.
From MVP (Minimum Viable Product) to MPT (Maximum Possible Transformation), Opus turns engineering into business advantage.