Complex security measures to protect customer data and the system from snowballing cyberthreats across touchpoints and vulnerable surface area of the cloud-enabled digital commerce systems
Difficulties in understanding customer preferences, anticipating their needs and replicating in-person interactions through digital experiences seamlessly
Lack of expertise for mobile optimization through responsive and user-friendly interfaces and maintain consistent experience across digital platforms
Incompetency in instilling trust and maintain the integrity of the digital ecosystem to minimize chargebacks, frauds, and refunds
Poor customer experience and card abandonment due to payment failures and technical glitches
Challenges in ascertaining and integrating localized payment methods across geographical locations
Our Digital Commerce Services Include
Facilitating the designing and building of modern digital commerce platforms with integrated catalog management, payment gateways, order processing, inventory management, and CRM.
Identifying the functionalities and associated microservices for implementing API gateways as a unified customer entry point and routing the requests adequately
Automating the process through orchestration for effective digital commerce management
Integrating the digital commerce platform with other systems and services to improve efficiency and streamline operations to enhance customer satisfaction
Integrating payment gateways, intelligent routing mechanisms, and analytics to ensure security, compliance, and multi-mode transactions
Curating seamless user experiences by providing UI/UX designing and development consultation backed by analytics and business intelligence solutions
Leveraging customer behavior and market trends data with advanced tools and techniques to optimize marketing and expansion strategies and decision-making
Enabling fraud detection and prevention with real-time transaction monitoring, ML-powered configuration, and blocking/unblocking suspicious MIDs
Opus Delivers Transformative Benefits with Digital Commerce Solutions
Facilitates seamless transactions with diverse payment methods instilling trust and confidence among customers
Leverages data and analytics to curate customized consumer journeys and offer product and service recommendations according to individual preferences
Enables more accurate and proactive fraud detection and prevention to enhance the overall security of the system and minimize financial loss
Provides access to specialized expertise through consultations for support, training, monitoring, and management of digital commerce platforms
Empowers businesses to establish global presence with effective use of digital outreach solutions
Enhances successful transaction percentage to increase revenue and customer lifetime with the products or services provider
Orchestrates microservice integration to foster flexible building and upgrading mechanisms for the digital commerce platform
Improves performance with reduced latency, enhanced user experience, and better fraud prevention
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Frequently asked questions
Digital commerce is the next iteration of e-commerce, it involves buying and selling goods and services through digital systems. It includes digitization of all aspects of commercial activities, including, transactions, marketing, customer service, and market analysis.
B2B product, services, and payment transactions without human interaction is one of the most common examples of digital commerce.
The eight unique features of e-commerce are – ubiquity, global reach, standardization, richness/diversity, interactivity, information density, personalization, and social technology.
A digital commerce platform is a technology solution to sell, distribute, and manage sales, omnichannel marketing, and operations through cloud-based software and services.
Digital commerce is a part of the massive cultural change taking place globally due to the penetration of the internet and smartphones and changing consumer preferences. It enables businesses to maintain relevance in the increasingly interconnected digitizing world.