With abundant experience in managing exceptions and investigations, Opus facilitates banks and fintechs to offer streamlined, cost-effective, and satisfactory customer experience. Our payment investigation and dispute management solutions streamline credit investigation and enable real-time decision making.
Absence of standardized processes due to poor accountability and industry regulation
Inadequate integration of legacy case management systems with the transaction processes
Revenue leakage and cost overruns due to manual and inefficient investigation flows
Lack of investment in technology and poor accessibility to real-time data results in difficulty in dispute analysis and resolution
Deficient data management and poor visibility of information flows lead to inefficiencies in dispute analysis and resolution
Poor customer experience and higher revenue leakages due to manual dispute management
As customer experience takes center-stage across digital services, ensuring expedited dispute investigation and resolution has become a differentiator in the banking and financial services space. The absence of industry standards and domination of manual investigation process lead to higher costs and lower STP rates. Digitization of query intake, segregation, analysis, and allocation of disputable transactions can streamline and accelerate investigation and resolution. Opus facilitates banks and FinTechs to rethink their dispute management strategies with next-generation operational models to reduce risk and offer real-time resolution ensuring regulatory compliance. Our proficiency with automatic dispute management in digital payments empowers our partners to make real-time credit decisions and resolve disputes for an elevated customer experience.
Our Dispute Management and Investigation Services Include
Reducing friction in dispute logging and improving customer experience with intelligent chatbots equipped with pointed questions
Designing and building a centralized platform for disputes and investigations integrated with card association dispute systems
Triggering automated resolution workflows by intelligent conversion of inbound queries to investigative cases, and
Automating payments and transaction information retrieval and marking for manual review by leveraging packaged templates and intelligent keyword searches
Lowering resolution costs and delay with Smart Investigation Manager to automate SWIFT formatted message generation, internal ledger adjustments, and journal entries
Opus Facilitates Efficient and Compliant Dispute Management
Boosts operational efficiency and improves customer experience with reduced dispute-resolution cycle times and intelligent process automation
Automates segregation and assignment of complex and simple queries to appropriate departments with advanced analytics
Reduces operating expenses by 25% to 40% by implementing next-generation workflow models
Creates opportunities for strengthening customer relationships by transforming dispute investigation and resolution process
Digitizes and simplifies query intake process to streamline exception research significantly reducing resolution time and effort
Automates intake, type identification, case preparation, allocation, first analysis and investigation of cases and sends customer alerts with an intelligent workflow engine
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READ NEWSLETTERVIEW ALLFrequently Asked Questions:
Dispute management is the process of taking appropriate actions to resolve and address the grievances raised in invoices or payments. This includes identifying and mitigating the issues raised and satisfactorily communicating about the same to the relevant parties.
Effective dispute resolution gives the organization the best opportunity to facilitate between involved parties to establish deeper business and customer relationships.
Fraud investigation and dispute service providers empower banks and financial services providers to prevent and mitigate the effects of fraud. Digitization of query intake and analysis enhances and reduces cost and time of resolution improving customer experience.
The two most popular methods of card dispute resolution are refund and chargeback. Opus empowers banks and FinTechs to make time decisions with automated dispute management solutions.
Credit card dispute begins with assessing transaction data such as timestamps, location, and IP address to find the origiinvestigation ns and/or indicators of fraud. The resolution is offered after a thorough analysis of all the available evidence after conducting a thorough investigation.
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