Increased cost of maintenance due to outdated technologies and supporting infrastructure
Persistent conflict between mission-critical legacy applications and changing business priorities
Cumbersome compliance with the latest regulations due to obsolete technologies
Absence of necessary tools to measure productivity and resource capacity affects product maintenance
Isolated knowledge, poor documentation, and scarce resource pool affect planning and productivity
Our Product Maintenance and Support Services Include
Gated knowledge transition and takeover process through a core team of experienced professionals
Optimizing maintenance and development for legacy applications, while managing scope, schedule, and resources
Propelling business success with single-point-of-ownership, metrics-based reporting, and quick alignment based on market needs
Managing change, release, and incidents throughout the transition and process
Allocating dedicated teams for product development, INC support, L2 and L3 support, and flexible capacity for handling peak workloads
Ensuring continuous improvement with metrics-based reporting and robust governance and escalation model
Enabling managed services across multiple business functions, such as digital banking, credit and lending, card management, core banking, and remittance
Opus Ensures Hassle-Free Application Transition and Knowledge Transfer
Facilitate focus and bandwidth for strategic initiatives and client deliveries by taking over execution and operational responsibilities
Enhance YOY run efficiency to reduce costs via predictable and reliable execution
Eliminate resource and finance management overheads while optimizing the allocation and improving productivity
Expedite the alignment of products to continuously evolving business needs through a single point of ownership model
Provides SLA and metrics-based reporting for clear insight into the operations
Optimize resource allocation to increase productivity with effective skill alignment
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Frequently asked questions
Product maintenance and support are the two critical product management activities that involve the prediction, planning, production, and marketing of a product while continually improving its quality.
The post-release support to ensure optimal operations and updates to extend the longevity of the product to ensure business continuity is called product maintenance.
Total productive maintenance (TPM) involves predictive and preventive maintenance to continually enhance efficiency. Whereas, total quality maintenance (TQM) is a quality control activity aimed at systemizing management across an organization’s processes to eliminate defects.
Product support is an after-sales activity to address customer concerns for delivering exceptional experiences. It is aimed at maximizing after-sales customer satisfaction.
Product support analysis is the systematic discovery of the entire resource landscape required to plan, develop, and maintain a product support system.